Skip to content
Premium Diwali hampers · Island-wide delivery across Singapore +65 9270 5162info@diwalihampers.sg

Frequently Asked Questions

Diwali Hampers Singapore FAQs

Answers about ordering, delivery, corporate gifting, customisation and policies. If you cannot find what you need, message us and we will help.

Ordering

How do I place an order?

Message us on WhatsApp, email info@diwalihampers.sg or use the enquiry form with your hamper choice, quantity and preferred delivery date. We reply with a clear quotation, and your order is confirmed once you approve and pay.

How far in advance should I order?

For personal orders we recommend one to two weeks before Diwali. For corporate and custom orders, please contact us at least three weeks ahead so we can secure stock, confirm branding and reserve delivery slots.

Do you have a minimum order quantity?

No minimum for personal gifting: you can order a single hamper. Corporate and branded orders are quoted individually based on quantity and customisation.

How do I pay?

After you approve the quotation we share payment instructions and issue an invoice. Corporate customers can request an invoice addressed to their company.

What are the “With sweets” and “Box only” views?

Each product card lets you toggle between the hamper with its festive sweets selection and the box on its own, so you can see both the full presentation and the keepsake box itself. The final assortment is confirmed with you when you order.

Delivery

Do you deliver across Singapore?

Yes. We deliver island-wide across Singapore, to homes and offices.

Can I choose the delivery date and time?

Yes. Tell us your preferred date and time window when you order and we confirm the slot in writing. Peak dates near Diwali book out quickly, so early confirmation is recommended.

Can you deliver to multiple addresses?

Yes. Provide a spreadsheet of recipients, addresses, contact numbers and dates and we will coordinate the dispatch, with a personalised card for each hamper on request.

Can I send a hamper directly to someone as a gift?

Yes. Give us the recipient’s details, your message and a delivery date and we will deliver it with your card.

Corporate orders

Can you brand hampers with our company logo?

Yes. We can include a logo card, insert or branded ribbon and a personalised message. We share a proof for your approval before we prepare your order.

Do you provide invoices and quotations?

Yes. We provide clear quotations and company-addressed invoices for your approval and reimbursement processes.

Can we have tiered gifting for different client levels?

Yes. Many companies pair luxury hampers for VIP clients with premium hampers for wider lists. We quote and deliver mixed orders together.

Custom hampers

Can I customise what is inside my hamper?

Yes. Tell us your preferences and we will propose an assortment that fits the design and your budget. We confirm final contents with you before preparing the order.

Can you accommodate dietary requirements?

We do our best to accommodate requirements such as vegetarian preferences or nut awareness. Please mention your needs when you enquire so we can advise on suitable options.

Can I see a proof of my message card?

Yes. We share a proof of your card or branding for approval before production.

Policies

What is your cancellation policy?

Orders can be amended or cancelled before we begin production. Once production has begun, custom and personalised items cannot be cancelled. Please see our Shipping and Refund Policy for details.

What if my hamper arrives damaged?

Please contact us within 24 hours of delivery with photos and we will make it right. Full details are in our Shipping and Refund Policy.

How do you handle my personal data?

We use your details only to respond to your enquiry and fulfil your order. See our Privacy Policy for details.

Still have a question?

Message us and a real person will reply with the answer.