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Premium Diwali hampers · Island-wide delivery across Singapore +65 9270 5162info@diwalihampers.sg

Legal

Shipping and Refund Policy

How delivery works, what to do if something is not right, and how cancellations and refunds are handled.

Last updated: 19 September 2026

Delivery coverage

We deliver island-wide across Singapore to homes and offices. Delivery fees, where applicable, are shown in your quotation before you confirm your order.

Delivery dates and time windows

You choose your preferred delivery date and time window when you order, and we confirm the slot in writing. Peak dates close to Diwali book out quickly, so we recommend confirming early. For corporate and custom orders, please contact us at least three weeks before your required date.

Receiving your hamper

  • Please make sure someone is available to receive the delivery at the agreed time.
  • If a delivery cannot be completed because of an incorrect address or an unavailable recipient, we will contact you to arrange redelivery, and additional delivery charges may apply.
  • For gifts, please check that the recipient details you give us are correct.

Damaged or incorrect items

Please inspect your hamper on delivery. If an item is damaged or incorrect, contact us within 24 hours of delivery at info@diwalihampers.sg or on WhatsApp +65 9270 5162, with your order details and clear photos. We will arrange a replacement, repair or refund as appropriate.

Perishable goods

Because our hampers include food items, we cannot accept returns for change of mind once an order has been delivered. Please consume perishable items by the date indicated.

Cancellations and changes

  • Before production begins, you may amend or cancel your order and we will refund any payment already made, less any non-recoverable costs.
  • Once production has begun, personalised and custom items (for example hampers with your logo card or message) cannot be cancelled or refunded.
  • If we are unable to fulfil your order, we will inform you promptly and refund you in full.

Refunds

Approved refunds are made to the original payment method. We aim to process them within 14 business days, although the time it takes to appear in your account depends on your bank or payment provider.

Contact us

If you have any concern about your order, please contact us right away at info@diwalihampers.sg and we will do our best to make it right.