Terms and Conditions

Last updated: 19 September 2026

These Terms and Conditions apply to all enquiries, quotations and orders with Diwali Hampers Singapore (“we”, “us”). By placing an order you agree to them.

1. Quotations and orders

Pricing is provided in a written quotation based on your chosen hamper, quantity and customisation. A quotation is valid for the period stated on it. An order is confirmed once you approve the quotation and we receive payment or written confirmation of payment terms.

2. Pricing and payment

All prices are quoted in Singapore dollars (SGD) unless stated otherwise. Payment is due as set out in your quotation or invoice. We may require full or partial payment before we begin production.

3. Customisation and proofs

For personalised cards, logos or branding, we share a proof for your approval. You are responsible for checking spelling, wording and details on the proof. Once you approve a proof, we are not responsible for errors in the approved content.

4. Customer-supplied content

If you provide logos, text or images, you confirm that you have the right to use them and that they do not infringe any third party’s rights.

5. Product images and variations

Images show the intended presentation of each hamper. Because our hampers are assembled by hand and include natural and handmade elements, minor variations in colour, finish and contents may occur. Where an item is unavailable we may substitute an item of equal or higher value and will inform you where possible.

6. Food and allergens

Our hampers may contain sweets, nuts, dairy, gluten and other allergens. Please tell us about any dietary requirements before you order so we can advise. It is your responsibility to check contents for the recipient’s needs. Consume perishable items by the date indicated.

7. Delivery

Delivery is governed by our Shipping and Refund Policy. Delivery dates are agreed at order. We are not responsible for delays caused by incorrect addresses, unavailable recipients or events beyond our control.

8. Cancellations and changes

You may amend or cancel an order before production has begun. Once production has begun, personalised and custom items cannot be cancelled or refunded. See our Shipping and Refund Policy for details.

9. Limitation of liability

To the extent permitted by law, our liability for any claim relating to an order is limited to the price paid for that order. We are not liable for indirect or consequential loss.

10. Website use

The content of this website, including images, text and design, belongs to us or our licensors and may not be reproduced without permission.

11. Governing law

These terms are governed by the laws of Singapore, and the courts of Singapore have jurisdiction over any dispute.

12. Contact

Questions about these terms? Email info@diwalihampers.sg or call +65 9270 5162.