Privacy Policy

Last updated: 19 September 2026

This Privacy Policy explains how Diwali Hampers Singapore (“we”, “us”) handles personal data when you visit diwalihampers.sg, contact us or place an order. We comply with the Personal Data Protection Act 2012 of Singapore (PDPA).

1. Personal data we collect

• Enquiry and order details: your name, company, email address, phone number, delivery addresses, recipient names, message card wording and order preferences.
• Communications: messages you send us by email, WhatsApp, phone or through our forms.
• Website data: technical information such as IP address, browser type and pages visited, collected through cookies and similar technologies.

2. How we use your data

• To respond to your enquiries and prepare quotations.
• To process, prepare, personalise and deliver your orders.
• To issue invoices and manage payments.
• To improve our website and services.
• To comply with legal obligations.

3. Consent

We collect, use and disclose personal data with your consent or as permitted by the PDPA. By submitting an enquiry, you consent to us using your details to respond. You may withdraw consent at any time by contacting us, though this may affect our ability to fulfil your request.

4. Recipient information

If you give us the details of a gift recipient, you confirm that you have their permission to share those details with us for delivery purposes.

5. Disclosure to third parties

We do not sell your personal data. We may share it with delivery partners, payment providers and service providers who help us operate our business, and only as needed to provide our services. These parties are required to protect your data.

6. Retention

We keep personal data only as long as needed for the purposes above or to meet legal and accounting requirements, and then securely delete or anonymise it.

7. Security

We take reasonable steps to protect personal data from unauthorised access, use or disclosure. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

8. Cookies

Our website may use cookies and similar technologies to operate, remember preferences and understand how visitors use the site. You can control cookies through your browser settings.

9. Transfers outside Singapore

Some of our service providers, such as website hosting or analytics, may process data outside Singapore. Where this happens, we take steps to ensure the data receives a standard of protection comparable to the PDPA.

10. Your rights

You may request access to, or correction of, the personal data we hold about you, and you may withdraw your consent. Please contact us using the details below and we will respond within a reasonable time.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be published on this page with its date.

12. Contact us

For privacy questions or requests, contact us at info@diwalihampers.sg, call +65 9270 5162, or write to 10 Anson Road, #26-08A International Plaza, Singapore 079903.